Tech-support Carl

From: websupportcan@futureshop.com
To: me
Subject: Password Reminder

Welcome back, FUTURESHOP.ca account holder!

Here is the temporary password you have requested. Please take the time to
change this password the next time you login.

User Name: *username*
Password: ********

For your security and privacy, we have temporarily deleted your personal
information from your account and removed your order history.

If you have any questions or need assistance, give us a call at
1-800-663-2275 or send us an email at websupportcan@futureshop.com, and
one of our friendly customer representatives would be happy to answer your
questions.

Me: WTF!
Phone: beep-beep-boop-boop-beep-beep-boop-beep-beep-boop-beep … rinngg…
Southern Accent Man: Hello, and thank you for calling Futureshop this evening. My name is Caaarl…
Me: Good evening Carl. I forgot my password earlier this evening, so I entered my email into the ‘I forgot my password’ form and futureshop.ca sent me a lovely email with a new password.
Carl: Yuh-huh.
Me: So I went to futureshop.ca and copied and pasted in my new password. As it turns out, if you forget your password and want a new one, Futureshop not only sends you a new password, but they also delete your entire account.
Carl: Wait, let me get this straight. You copied your password from your email?
Me: Um, yeah.
Carl: And you pasted it into the password section of our web page?
Me: Yes…
Carl: And that worked?!
Me: Well, of course it did, why wouldn’t it?
Carl: I’d better tell my supervisor about that, Thanks for letting us know. Have a good night.
Me: ummm. Carl, I think you are missing the point.
Carl: Oh, sorry, say again?
Me: When I forgot my password, Futureshop decided to conventiently delete my account for me.
Carl: We deleted your account?
Me: Yeah! What’s up with that?!
Carl: That’s kraaazzy…
Me: Crazy indeed. Give me back my account.
Red-necked-idiot: I’ll have to call my manager about this. This wasn’t covered in training – what with you copying and pasting and all.
Me: That’s fine, I’ll wait.
Carl: Well, my manager isn’t in right now.
Me: When will he be in?
Worthless-excuse-for-tech-support: Tomorrow.
Me: … Can I have my account back tomorrow?
Carl: I’ll have to ask my manager. That’s weird.
Me: OK, you do that Carl. Email me when you figure out what happened.
Carl: G’night.
Me: *click*
Carl: Jimmy-Bob! fire up that dang-fangled com-poooo-tar thang. I need to send one of those eel-mails to Mr. Bobby-Joe Hashimoto.

—–

OK, so the last line is obviously an exageration. I don’t know what Carl did after the phone went click, but I’m sure whatever it was it involved {ick-up trucks, shotguns, or buckets-o-chicken.

Stupid Futureshop.

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