Tech-support Carl

From: websupportcan@futureshop.com
To: me
Subject: Password Reminder

Welcome back, FUTURESHOP.ca account holder!

Here is the temporary password you have requested. Please take the time to
change this password the next time you login.

User Name: *username*
Password: ********

For your security and privacy, we have temporarily deleted your personal
information from your account and removed your order history.

...

If you have any questions or need assistance, give us a call at
1-800-663-2275 or send us an email at websupportcan@futureshop.com, and
one of our friendly customer representatives would be happy to answer your
questions.

Me: WTF!
Phone: beep-beep-boop-boop-beep-beep-boop-beep-beep-boop-beep ... rinngg...
Southern Accent Man: Hello, and thank you for calling Futureshop this evening. My name is Caaarl...
Me: Good evening Carl. I forgot my password earlier this evening, so I entered my email into the 'I forgot my password' form and futureshop.ca sent me a lovely email with a new password.
Carl: Yuh-huh.
Me: So I went to futureshop.ca and copied and pasted in my new password. As it turns out, if you forget your password and want a new one, Futureshop not only sends you a new password, but they also delete your entire account.
Carl: Wait, let me get this straight. You copied your password from your email?
Me: Um, yeah.
Carl: And you pasted it into the password section of our web page?
Me: Yes...
Carl: And that worked?!
Me: Well, of course it did, why wouldn't it?
Carl: I'd better tell my supervisor about that, Thanks for letting us know. Have a good night.
Me: ummm. Carl, I think you are missing the point.
Carl: Oh, sorry, say again?
Me: When I forgot my password, Futureshop decided to conventiently delete my account for me.
Carl: We deleted your account?
Me: Yeah! What's up with that?!
Carl: That's kraaazzy...
Me: Crazy indeed. Give me back my account.
Red-necked-idiot: I'll have to call my manager about this. This wasn't covered in training - what with you copying and pasting and all.
Me: That's fine, I'll wait.
Carl: Well, my manager isn't in right now.
Me: When will he be in?
Worthless-excuse-for-tech-support: Tomorrow.
Me: ... Can I have my account back tomorrow?
Carl: I'll have to ask my manager. That's weird.
Me: OK, you do that Carl. Email me when you figure out what happened.
Carl: G'night.
Me: *click*
Carl: Jimmy-Bob! fire up that dang-fangled com-poooo-tar thang. I need to send one of those eel-mails to Mr. Bobby-Joe Hashimoto.


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OK, so the last line is obviously an exageration. I don't know what Carl did after the phone went click, but I'm sure whatever it was it involved {ick-up trucks, shotguns, or buckets-o-chicken.

Stupid Futureshop.